The story behind the framework
In 2001 — one year after being diagnosed with multiple sclerosis, and after a season of losing everything, including her home — Susan raced the Ironman in Malaysia on a fractured pelvis and finished 8th among the professional women. The lesson wasn’t toughness. It was this: when the terrain collapses beneath you, there is always a way forward — if you can see reality without flinching, hold on to your why, and stay curious enough to find the path. That’s the framework Susan now brings to organizations navigating the AI era.